Why Book With Us

Cuba Revealed is a small independent company with low overheads – and a limited cost base compared to many of our competitors. Unlike some operators we do not have to support and fund an expensive corporate infrastructure. We pass this saving and benefit on to you, and provide your travel booking at a very competitive and value-for-money price.

Cuba Revealed also offers all clients a price-guarantee service where if, prior to booking with Cuba Revealed, you receive from anyone else a lower-priced quote for exactly the same holiday, or if you are sent a quote by another supplier for an alternative holiday covering slightly different things that you prefer but at a cheaper price than we are offering, we will always work with our suppliers to obtain a revised quote to offer you the exact same thing at a lower price than anyone else in the market.

Cuba Revealed also manages foreign exchange risk on your behalf as we pay for the underlying $US dollar payment required with Central American travel; whereas you, our client, pay a fixed UK Sterling amount, agreed at the point of booking – thereby protecting you from any potential loss arising from any subsequent exchange rate fluctuations when you come to pay your balance.

Cuba Revealed staff include local nationals from Central America who have transferred to the Cuba Revealed London-based, UK HQ – as well as people who have lived and worked and travelled extensively in Cuba. This means our Staff and Management have visited the places and hotels where you are wanting to travel – so we are in an informed position to provide our clients with expert advice and guidance to ensure the holiday and travel arrangements you book will best match your requirements.

Cuba Revealed can save you time, resource and money by sourcing and booking a complex multi-centre, multi-faceted tailor-made trip – doing all the research and legwork on your behalf. We help ease and simplify the process of coordinating a mix of flights, transfers, hotels and excursions involving multiple suppliers in a developing economy environment in a different time zone, with a different language and culture. You, our client, only have to make one payment to one English-speaking supplier and only have to deal with one person in the UK to organise the whole trip.

Cuba Revealed has an established and proven, ongoing track record of success in delivering extended, multi-faceted, tailor-made, travel; and our travel team has an eye for detail and project-management skills which are essential when organising multi-faceted travel arrangements.

A Cuba Revealed booking is a single seamless coordinated package making one single payment for a tailor-made inter-linked package, whereby, if anything goes wrong with one element we sort it out and link to the rest of the trip (however unlikely or infrequent – think volcanic ash, air traffic delay, transfer problem, hotel closure etc.). In this way there is little or no knock-on impact on any other element of your trip – which would not be the case if you were independently to book each element separately.

The Cuba Revealed team coordinates everything to do with your booking and travel arrangements for you, and you have one single point of contact with whom to liaise, and reference anything to do with any aspect of your holiday, rather than multiple contacts points. Thereafter, we continue to provide you with post-travel continuity – so if you have any after-sales issues on return from your trip, we are here in the UK and available to contact.

Cuba Revealed is part of Revealed Travel an established reputable regulated ATOL-bonded UK Tour Operator, and is a member of ABTA through our parent company Mercator Enterprises Ltd. We abide by ABTA’s code of practice, which is designed to protect the interests of the travel consumer. Cuba Revealed is also a member of LATA (the Latin America Travel Association) the UK’s leading trade association and network for promoting responsible travel to the Latin America region, and we support and abide by LATA’s stringent Health & Safety policies.

 

Cuba Revealed’s expert, local in-country Ground Operators are there for you to call on throughout your entire trip – from arrival to departure. They provide all our client’s with excellent support, advice and information – as required. Discreet and unobtrusive they remain in the background, but are there to help if, and whenever, you need to call on them.

Whatever the aspect of your booking with which you need support, they are there to help. Hotels, Transfers, Tours & Excursions, Health & Safety, Hints & Tips, Where to Eat, What to Do & See- or Help in an Emergency – we provide you with access to a local 24/7 English language Help Line; and people on the ground to help as required.

 

Cuba Revealed believes in going the extra mile. Below are just a couple of examples of the ‘Cuba Revealed Difference’:

  • Cuba Revealed was pleased to help a family of 4 overcome an internal flight luggage restriction, whereby when they were on a multi-centre touring holiday where one leg involved a short-hop flight to a remote location where they could only carry limited luggage, at no cost we took and stored their luggage for a couple of days and transferred it on to them to collect a few days later at their next stop following their return on another onward flight.
  • Cuba Revealed had 2 passengers to pick up and transfer to their hotel, collecting them from the port where their cruise ship docked. However, bad weather meant at the very last minute the cruise ship was forced to dock 2 hours’ drive further down the coast, at another port. We were monitoring the cruise ship’s movements and re-directed our driver to the alternative and correct port prior to the boat reaching land. Our grateful clients disembarked to be picked up on time, without delay. Out of over 600 passengers disembarking they were the only 2 travellers to be met; all the other drivers were still waiting at the original incorrect docking point. We had space for 6 passengers so were able to offer free of charge a lift to 4 other grateful passengers travelling with other operators.
  • A Cuba Revealed client couple went to Cuba for a holiday of a lifetime to celebrate their Ruby Wedding anniversary. The wife of the couple wanted to mark the occasion by gifting her husband a cake on the big day. We arranged for the hotel to bake and present the cake of a type and style and kind she wanted. It sometimes is the small things which make the Cuba Revealed Difference.

Don’t just take our word for it, see our Testimonials page to further review the benefit of booking your travel arrangements through Cuba Revealed and Revealed Travel. This link will take you to a series of real-life, attributed and genuine client testimonials providing comment and feedback and recommendations gathered over an extended period from a large number of our satisfied clients which they have posted on our site following their return from trips booked through us.

You can also read a few client case studies by clicking on the Cuba Revealed Difference.